We hope that you'll love our products and experience the same laughs as we do when using them, but if for some reason you're not completely satisfied with your purchase, we'll make it right!
Policy Details
We get it. We're not everyone's cup of tea, which is why we've developed a no-hassle return policy. We accept all returns, no questions asked, on any purchase for up to 30 days from the date you received your order.
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All returns are accepted on any purchase for up to 30 days from the date you received your order.
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Shipping fees are not reimbursable.
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Customer assumes return shipping fees.
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Refunds will be issued within 10 business days of items being received, via the original payment method; if not possible, a store credit or an alternative method of refund will be offered.
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Twisted Wares is not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back your returns.
Initiating a Return
The process is simple. Start by filling out THIS FORM listing what item(s) are being returned so we know what to be on the lookout for and who the refund should go to, then pack and ship your return to the address listed below.
Ship Returns To:
Twisted Wares
Attn: RETURNS
1501 Randolph St, STE E11
Carrollton, TX 75006
After receiving your item(s), Twisted Wares will process the return and submit a refund to the original form of payment for the amount that was paid for the item(s) being returned. ie. Sale items will be refunded the sale price and full-price items will be refunded the full price.
*Please note, you are responsible for all shipping fees. All refunds exclude both the original and return shipping fees.
Refunds may take up to 10 business days to be credited back to your account, but we will be as speedy as possible on our side.
If you have any questions about your return eligibility or our return process, please email office@twistedwares.com.
*In addition to shipping fees, Twisted Wares is not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back your returns.